Question 1

How long does it take to receive my products?

Accepted Answer

We process and ship most of our orders within 24 hours. Delivery time will be different depending on where you are, more than 90% of the orders arrive within 7-14 days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc.

Question 2

How long does it take to receive my products?

Accepted Answer

We process and ship most of our orders within 24 hours. Delivery time will be different depending on where you are, more than 90% of the orders arrive within 7-14 days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc.

Question 3

How can I get help with my order?

Accepted Answer

You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at cs@mdoshopping.com.

Question 4

How can I get help with my order?

Accepted Answer

You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at cs@mdoshopping.com.

Question 5

Where do you provide shipping to?

Accepted Answer

We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and UK.

Question 6

Where do you provide shipping to?

Accepted Answer

We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and UK.

Question 7

What method of payments are accepted?

Accepted Answer

Accepts PayPal and all major credit cards as secure payment methods.

Question 8

What method of payments are accepted?

Accepted Answer

Accepts PayPal and all major credit cards as secure payment methods.

Question 9

How do you ensure the quality of your product?

Accepted Answer

At MDOutlet, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

Question 10

How do you ensure the quality of your product?

Accepted Answer

At MDOutlet, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

Question 11

How can I track my order?

Accepted Answer

An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at cs@mdoshopping.com with your order number/ details, and we will double check your order and send you the tracking number.

Question 12

How can I track my order?

Accepted Answer

An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at cs@mdoshopping.com with your order number/ details, and we will double check your order and send you the tracking number.

Question 13

How to order?

Accepted Answer

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

Question 14

How to order?

Accepted Answer

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

Question 15

When will I receive my order confirmation or tracking email?

Accepted Answer

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at cs@mdoshoping.com with your order number/ details and we will check for you.

Question 16

When will I receive my order confirmation or tracking email?

Accepted Answer

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at cs@mdoshoping.com with your order number/ details and we will check for you.

Support

Frequently Asked Questions

How long does it take to receive my products?

How long does it take to receive my products?

How can I get help with my order?

How can I get help with my order?

Where do you provide shipping to?

Where do you provide shipping to?

What method of payments are accepted?

What method of payments are accepted?

How do you ensure the quality of your product?

How do you ensure the quality of your product?

How can I track my order?

How can I track my order?

How to order?

How to order?

When will I receive my order confirmation or tracking email?

When will I receive my order confirmation or tracking email?